Our Services
AI-Powered Solutions for Your Business
Our Services: Your Automation Toolkit
Our services cover your customer's journey from first contact to loyal repeat business – all on autopilot. We primarily leverage the powerful GoHighLevel platform (an all-in-one CRM for small businesses) and the flexible n8n automation tool, along with other cutting-edge AI tech. The result? A seamlessly integrated system that captures, converts, and retains customers for you. Here's an overview of our key services:
AI-Driven Customer Service (Phone, SMS, Chat)
We set up virtual agents that handle customer inquiries 24/7 via phone, text message, or website chat. For example, if someone messages your Facebook page at midnight or calls after hours, our AI assistant responds instantly with a friendly greeting or answers to common FAQs. It's like having a receptionist who never sleeps!
These AI assistants can answer common questions and even help customers self-serve (imagine a chatbot that provides product info, or a phone assistant that tells a caller your business hours). This improves customer satisfaction and frees up your staff from repetitive questions.
Bonus: If the AI isn't able to help with something, it can automatically notify you or escalate the customer to a human, so important issues are always handled by the right person.
Lead Generation & Follow-Up Automation
We help you capture more leads — and ensure each one gets timely attention. This typically involves adding an AI-powered chat widget to your website (to engage visitors and turn them into leads) and optimizing your contact forms to trigger immediate follow-ups.
Once a new lead comes in (from your site, Facebook page, Google ad, etc.), our system sends a personalized welcome text or email within seconds. Prompt engagement is crucial – fast responders are far more likely to convert leads into customers. We then put every lead on a nurture sequence: a series of polite, helpful follow-up messages (via SMS and email) over the next few days or weeks. These messages might share useful info, answer common questions, or gently remind the lead about your services.
The goal is to warm each prospect up automatically until they're ready to talk or buy. You'll never have to wonder "Has someone followed up with that lead?" – it's handled behind the scenes every time.
Appointment Scheduling Automation
Tired of phone tag and scheduling hassles? Our appointment-setting automation has you covered. We integrate an online booking calendar with your system and use AI to help fill it. When a lead is interested or a client needs to book a meeting, the system can automatically send them a secure link to pick a slot on your calendar, or even converse via text to find a good time.
For instance, a prospect could text, "I'd like an estimate," and our AI assistant can reply: "Sure! We have openings Wednesday at 3 PM or Thursday at 10 AM – which works for you?" Once they choose, it books the appointment and sends a confirmation. It will also send reminder messages like "Reminder: You have an appointment tomorrow at 3 PM," to reduce no-shows.
This makes scheduling painless for your customers and for you – meaning more appointments get booked with minimal effort on your part.
Missed Call Text-Back
Many customers will hang up if their call goes to voicemail – and they might not call back. Our missed-call text-back feature helps you capture those opportunities before they're lost. Whenever someone calls your business and you can't answer in time, our system immediately sends a friendly text message to them.
For example: "Hi, this is ABC Plumbing – sorry we missed your call! How can we help you?" This instant response often re-engages the customer; they can reply by text at their convenience. You've caught the ball before it drops. Instead of losing a prospect to a competitor, you're continuing the conversation via SMS.
We customize the wording and timing to fit your business's tone. The result is fewer missed opportunities and customers who feel cared for, even when you aren't able to pick up the phone.
Retention Messaging & Customer Engagement
It's easier (and cheaper) to keep an existing customer than to find a new one. We set up ongoing campaigns to stay engaged with your customer base and encourage repeat business. This can include friendly check-in messages (e.g. "Hi Jane, it's been a while – just checking if you need any service, we're here to help!"), holiday or birthday greetings with a special offer, and VIP loyalty discounts sent via text or email.
These little proactive touches keep your business on the customer's radar. Over time, they build goodwill and lead to more frequent return visits or purchases. (According to Harvard Business Review, increasing customer retention by just 5% can boost profits by 25% to 95%.)
Our automation makes sure these touchpoints happen consistently without you having to remember dates or set up campaigns – it's all pre-scheduled and runs automatically. We'll even help craft messages that feel personal (including the customer's name or past purchase info) so it comes across as sincere, not spammy.
Review Request Automation
Happy customers are your best ambassadors. This service helps you get more online reviews on Google, Facebook, Yelp, or wherever people find you – which in turn attracts new customers. We automate the timing of asking for reviews so it feels natural.
For example, after you complete a job or sale, our system waits a day or two and then sends a polite request like: "Thanks for choosing us! If you're satisfied, could you take 30 seconds to share your experience in a review? [Link]". We tailor the message and timing to your workflow. By making it super easy for customers to leave feedback, you'll steadily collect positive reviews.
Lots of fresh 5-star reviews not only boost your reputation but also help you rank higher in local search results, bringing you more business. (We can even set the system to alert you to any negative feedback privately, so you can address issues before a bad review goes public.)
Additionally, we offer an AI-assisted reply feature: our tools can draft thank-you responses to each review on your behalf, saving you time while still showing customers you appreciate them. In short, your online reputation grows — largely hands-free.
Reactivation Campaigns
Do you have old leads or past customers you haven't heard from in a while? We'll help you rekindle those connections automatically. Reactivation campaigns are designed to re-engage "cold" leads or dormant clients with gentle reminders or special offers.
For example, if someone inquired about your services last year but never moved forward, we can set up a message months later like, "Hi Tom! We have a new service you might be interested in, since you contacted us about [X]..." or "Hey Tom, it's been a while – hope you're doing well! This month we're offering 10% off for returning clients if you need anything."
These messages (via email and/or SMS) are personalized based on what we know of their past interest. Often, a simple nudge like this can revive a conversation or generate new business from contacts you thought were lost. And since it's fully automated, it runs in the background continuously, potentially turning old contacts into new revenue without you doing a thing.
We'll work with you to plan the right offer or message, then our system takes care of the rest.
Tailored Solutions for Your Unique Needs
Our platform is very flexible. If you have a specific process or task in your customer journey that you'd like to automate but don't see listed here, just ask! We can likely tailor a solution to fit your needs. We're continually expanding our offerings as new technology emerges (for example, AI-enhanced advertising, social media messaging bots, advanced analytics dashboards, etc. are on our roadmap). Our goal is to give you enterprise-level automation without the enterprise complexity.
Not sure which services would benefit you most? 🕵️♂️
We can help with that. Contact us for a free workflow audit – we'll review your current process and pinpoint the best opportunities for quick wins (like faster lead responses, more appointments booked, or more reviews). Our mission is to deliver immediate value and long-term growth strategies that scale with your business.
Free Workflow Audit Learn About Our Passion